CALL TRACKING & DYNAMIC NUMBERS
Call tracking enables you to precisely track and identify the effectiveness of your marketing campaigns. Dynamic phone number insertion (DNI) is a process that measures digital advertising on inbound phone calls.
CALL RECORDING INBOUND/OUTBOUND
By recording inbound and outbound calls, you’ll gain a better understanding of lead handling and follow up campaigns putting your customers at the heart of your business operations. TSS can also carry out outbound follow up campaigns on your behalf.
Missed CALL NOTIFICATIONS
Never miss a call opportunity again, with 18% of calls missed, nationally, call notifications alert management with the callers number for unanswered calls prompting them to salvage opportunities.
CALL SORTING & CALL REPLAYING
Our custom built auto call answering attendant provides options to your callers, directs calls to the correct departments, then sorts calls labelled to the intended department. Gain insights into how many calls are being re-played by managers, driving feedback to your team, and creating self-assessment program.
CALL ASSESSMENT, SCORING & BENCH MARKING
Encourage your team to reach and exceed benchmark performances. TSS pre-set or customised score cards for call assessments increase appointments, sales and customer satisfaction, and meet mystery shop requirements. We independently assess calls on your requirements including qualifying, building value, asking for the appointment and call tone.
CALL ANALYTICS & REPORTING
Call analytics accurately measures, analyses and helps optimise your marketing campaigns. Reporting will give you visibility of the customer journey and call outcomes allowing drilling down to the micro detail.
PORTAL & TEAM CHAT
The TSS portal centralises vital information storing phone number, suburb location, call outcomes and call assessment scoring. Team chat feature promotes effective communication within the departments team, driving follow up.
FLEXIBLE TRAINERS & ON-SITE DELIVERY
TSS trainers are sales and customer satisfaction experts, and have a detailed understanding of customer and staff needs. Tailored on-site training sessions will match varied personality types and experience, regardless of the role the staff member is performing.
ADVANCED CALL MANAGEMENT, BENCH MARKING & TRAINING
Total Selling Solutions offers advanced inbound & outbound phone monitoring and training packages, specifically developed for Australian industries.
We provide tracking, recording, independent call scoring assessment, bench marking and deliver on-site training, improving staff call handling techniques. Customise your package to provide a Total Call Management solution for your phone leads in all departments whether it be sales, appointment setting, customer service, outbound follow up, customer satisfaction surveys, database prospecting, etc.
Our training techniques have been developed for over 20 years by providing in house training for businesses, whilst assessing customer enquires for products & services across Australia.
The Total Call Management solution will provide visibility on marketing effectiveness, conversion rates and ROI for phone enquiries. The result is improved telephone response times, better managed call processes, improved strategies for customer follow-up, and reporting on call handling performance.
The perfect balance has been created providing visibility, accountability & support, improving confidence in call handling & greater lead conversions. Your customised package will provide you with a fully integrated solution to be able to follow every lead from start through to completion.
A POWERFUL LEAD MANAGEMENT TOOL
An advanced phone tracking call assessment, bench marking and training system which monitors and manages in and outbound phone leads.
Designed by industry experts, recording every incoming and outbound opportunity, for your business, by tracking, recording, assessing, scoring, and bench marking call handling performance.
Inclusive of phone call training, which is personalised for each of your call handling team members, you’ll be guaranteed to get the most out of your team’s approach to taking and making calls.
Equipped with performance reporting, drilling down to departments and team members, and by using our team chat feature, your sales management will be able to provide feedback and coaching to their team members on appointment salvaging opportunities and improving customer experience.
NO RISK WITH NO LOCK-IN CONTRACTS
With No lock-In contracts, the Total Call Management System delivers a zero-risk solution to your business.
With no risk of being locked into long term contracts we only require 30 days’ notice from current month of service if we are no longer required to maintain services.
Trial it today without concern and see the immediate benefits to your team.
DRIVING THE SUCCESS OF YOUR BUSINESS
By effectively tracking and monitoring every incoming and outbound call opportunity for your business, whether it is answered or not, and then closely monitoring the responses to each of these calls, you are able to measure and support your team to convert more incoming and outbound calls into sales, real appointments, and satisfied customers, driving a better result for your business.
Combined with live on-site and personalised phone training from our experts, your business will quickly achieve significant increases in their confidence, and the way they interact with your clientele.
INQUIRIES, BOOKINGS, PROSPECTING & CUSTOMER SATISFACTION
OUTBOUND CALL PROSPECTING
Work your current database and improve follow up on new leads. Get visibility on outbound calls made by your consultants. The TSS portal simplifies the process by uploading prospecting lists into it’s own portal.
All packages come with technology and starter training session support.
STAFF MAKE CALLS FROM TSS PORTAL WITH HEADSET.
HAVE MULTIPLE STAFF PROSPECTING AT THE SAME TIME
REPLAY & ASSESS CALLS IMMEDIATELY
REPORTING BREAKDOWN OF CALL ACTIVITY BY CAMPAIGN & STAFF MEMBER
SUPPORT YOUR STAFF ON PROSPECTING & CALL HANDLING
Boost your profits, increase staff retention and improve customer satisfaction with Total Selling Solutions focused training solutions.
Specialised training for all businesses, delivered by highly experienced professionals, your customised training will enable your staff to exceed and your profits to soar.
High performing departments are led by high performing supervisors who have the systems and support structures to allow their staff to perform at their best.
Training is designed to maximise the performance of supervisors within the business. Unique in structure and design, these programs will maximise ROI and lift the performance of the entire organisation.
The Sales Executive Training Program has been created to maximise your return on investment in your team. Up to 65% of people leave new industries within 6 months due to lack of training, poor systems and inadequate support structures. Don’t risk being another statistic, with a focused business call-handling program assisting your staff members in call-handling processes and techniques.
NEW SALES HIREE TRAINING
Get a far better return on investment with your own new hiree, or a TSS recruited, new employee for your business. Training and development programs are specifically designed for new hirees. This hands-on practical training is delivered by a TSS Trainer on-site at your business, utilising the TSS outbound prospecting program, and will start producing you results within the first month of employment.
Your new hiree will be monitored and bench-marked by our outbound recording system on their productivity and conversion rates. They will immediately gain experience by making structured, recorded, outbound calls following up customers or clients, unsold / lost prospects and database prospecting. This supported program is not only designed to develop sales and prospecting skills but maintain motivation and enthusiasm to assist them through the first critical period in their new industry.
CUSTOMER SERVICE TRAINING
Train your receptionists or front-of-house with our Customer Service Training Program. This program has been designed to be aligned with high quality customer service, whilst achieving a desired result.
TSS trainers know what’s required to work with your staff in the busy booking role. Train your staff to build rapport and provide confidence, focusing on the benefits and value of your services.