“RAPID CALL RESPONSE AND EFFECTIVE INTERACTION TO EVERY INCOMING CALL IS ABSOLUTELY VITAL!”

 

ADVANCED CALL MANAGEMENT, BENCH MARKING & TRAINING

Total Selling Solutions offers advanced inbound & outbound phone monitoring and training packages, specifically developed for Australian industries.

We provide tracking, recording, independent call scoring assessment, bench marking and deliver on-site training, improving staff call handling techniques. Customise your package to provide a Total Call Management solution for your phone leads in all departments whether it be sales, appointment setting, customer service, outbound follow up, customer satisfaction surveys, database prospecting, etc.

Our training techniques have been developed for over 20 years by providing in house training for businesses, whilst assessing customer enquires for products & services across Australia.

The Total Call Management solution will provide visibility on marketing effectiveness, conversion rates and ROI for phone enquiries. The result is improved telephone response times, better managed call processes, improved strategies for customer follow-up, and reporting on call handling performance.

The perfect balance has been created providing visibility, accountability & support, improving confidence in call handling & greater lead conversions. Your customised package will provide you with a fully integrated solution to be able to follow every lead from start through to completion.

INQUIRIES, BOOKINGS, PROSPECTING & CUSTOMER SATISFACTION

OUTBOUND CALL PROSPECTING

Work your current database and improve follow up on new leads. Get visibility on outbound calls made by your consultants. The TSS portal simplifies the process by uploading prospecting lists into it’s own portal.

BENEFITS

All packages come with technology and starter training session support.

CAMPAIGNS

TRAINING

Boost your profits, increase staff retention and improve customer satisfaction with Total Selling Solutions focused training solutions.

Specialised training for all businesses, delivered by highly experienced professionals, your customised training will enable your staff to exceed and your profits to soar.

TRAINING METHODS

TRAINING SERVICES

SUPERVISOR TRAINING

High performing departments are led by high performing supervisors who have the systems and support structures to allow their staff to perform at their best. 

Training is designed to maximise the performance of supervisors within the business. Unique in structure and design, these programs will maximise ROI and lift the performance of the entire organisation.

SALES TRAINING

The Sales Executive Training Program has been created to maximise your return on investment in your team. Up to 65% of people leave new industries within 6 months due to lack of training, poor systems and inadequate support structures. Don’t risk being another statistic, with a focused business call-handling program assisting your staff members in call-handling processes and techniques.

NEW SALES HIREE TRAINING

Get a far better return on investment with your own new hiree, or a TSS recruited, new employee for your business. Training and development programs are specifically designed for new hirees. This hands-on practical training is delivered by a TSS Trainer on-site at your business, utilising the TSS outbound prospecting program, and will start producing you results within the first month of employment.

Your new hiree will be monitored and bench-marked by our outbound recording system on their productivity and conversion rates. They will immediately gain experience by making structured, recorded, outbound calls following up customers or clients, unsold / lost prospects and database prospecting. This supported program is not only designed to develop sales and prospecting skills but maintain motivation and enthusiasm to assist them through the first critical period in their new industry.

CUSTOMER SERVICE TRAINING

Train your receptionists or front-of-house with our Customer Service Training Program. This program has been designed to be aligned with high quality customer service, whilst achieving a desired result.

TSS trainers know what’s required to work with your staff in the busy booking role. Train your staff to build rapport and provide confidence, focusing on the benefits and value of your services.

LATEST RECRUITS

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