EXTERNAL TSS OUTBOUND CALL CENTRE

✓ Simple setup involves a secure and confidential full data extraction from dealership DMS, and integration into TSS software, eliminating any and all admin to generate call lists.

✓ Each dealership is dedicated and assigned an Australian based TSS Call Agent to make calls on behalf of the department.

✓ An account manager is allocated to maintain high standards, discuss reporting and monthly outcomes with dealership management team.

✓ Benchmarking and KPI’s are set to ensure consistent customer contact, ensuring booking and appointments.

✓ All outbound service calls are recorded and made available for playback at anytime within the TSS portal, and can be searched by customers phone number.

✓ Additional SMS and email touchpoints are available for use.

OUTBOUND CALL CENTRE SOLUTIONS

Revolutionise your service retention with the TSS outbound call centre. Our team of certified and trained Australian Call Centre Agents, will make follow up calls on behalf of your business, with 100% call visibility.

Utilise our Outbound Call Centre Program for due or overdue service calls, lapsed/lost customers, and appointment no shows.

Take advantage of the TSS Outbound Call Centre Program can also be for a range of sales follow up calls including lost leads, purchase follow up, non-appointed and 1-off sales campaigns.

Have a different department or promotion you think the call centre could be used for? Contact us! Our Outbound Call Centre Program can be utilised for any custom promotion/s or specific promotions designed by your business.

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INTERNALISE YOUR OUTBOUND CALLS WITH OUR COST EFFECTIVE SOLUTION

Work from home enabled

Work your current database and improve follow up on new incoming leads. Get visibility on outbound calls made by your consultants. The TSS portal simplifies the process by uploading prospecting lists into it’s own portal.

BENEFITS

All packages come with technology and starter training session support.

CONSULTANTS MAKE CALLS FROM TSS PORTAL WITH HEADSET

REPORTING BREAKDOWN OF CALL ACTIVITY BY CAMPAIGN AND CONSULTANT

HAVE MULTIPLE CONSULTANTS PROSPECTING AT THE SAME TIME

SUPPORT YOUR CONSULTANTS ON PROSPECTING AND CALL HANDLING

REPLAY AND ASSESS CALLS IMMEDIATELY

FOR YOUR FREE TRIAL

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CAMPAIGNS

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