inbound call training
IMMEDIATELY IMPROVE YOUR SALES APPOINTMENTS AND SERVICE BOOKINGS BY 18%
IMMEDIATELY IMPROVE YOUR SALES APPOINTMENTS AND SERVICE BOOKINGS BY 18%
TSS provides inbound call training through the StreamSpeak platform. It’s a system that we use to evaluate the call handling performance in your dealership. We provide training on a wide range of calls covering sales, service and parts, helping your dealership close the gaps.
SKILLS WE IMPROVE
☑️ Setting Appointments and Bookings.
☑️ Engagement
☑️ Call Answer Time
☑️ Tone of Voice
☑️ Greeting and Introduction
☑️ Rapport Building
☑️ Qualifying
☑️ Objection Handling
☑️ Problem Solving
☑️ Data Collection
PROCESSES WE IMPLEMENT
☑️ Structured call handling process
☑️ Accountability
☑️ Sales game plan books and Service booking formats
☑️ Call assessment and benchmarking
☑️ Management visibility of appointment setting
☑️ LIVE team reporting and KPI’s
☑️ Structured onsite monthly training sessions
☑️ Instant call replay
☑️ Additional 24/7 access to pre-recorded training modules and videos