StreamSpeak is a cutting-edge system designed specifically for automotive dealerships to optimise call-handling performance across all departments. With over 20 years of industry experience, StreamSpeak offers powerful insights, tracking appointments, lead follow-ups, and customer re-engagement.
Its intuitive dashboards, call replays, and snapshot summaries provide real-time performance reviews, while seamless CRM integration with StreamSpeak’s AI TrueLead, automates lead logging.
StreamSpeak also features TSS TV for continuous team training, and a custom outbound calling app for efficient follow-ups, all supported by our expert Australian-based training team dedicated to helping dealerships thrive.
CALL MONITORING
Monitor and record inbound and outbound calls by your dealership, with call monitoring, recording, categorisation, transcription, sentiment analysis, and performance metrics to help managers optimise team performance and improve customer satisfaction.
Call Monitoring
Track and review all your dealership calls, with detailed metrics categorised by franchise and lead source, such as your Website, Google My Business, Carsales leads etc. This offers full visibility into where calls originate from and how each franchise is performing.
Call Recording
Track and review all your dealership calls, with detailed metrics categorised by franchise and lead source, such as your Website, Google My Business, Carsales leads etc. This offers full visibility into where calls originate from and how each franchise is performing.
Call Sorting
All calls are automatically sorted based on the type of inquiry (e.g. Sales, Service, Parts) and filtered down into the relevant department (e.g. Toyota Sales New Car Department). This allows business owners and department managers to review calls that belong to each business and department (rather than all calls being mixed into the same list).
VISIBILTY
Gain complete visibility over your team’s call performance with StreamSpeak’s transcriptions, snapshot summaries, sentiment analysis, and modern call log, enabling quick reviews, prioritisation of customer satisfaction, and easy tracking across departments.
Transcription and Snapshot Summaries
The system transcribes calls into text, allowing for quick review without needing to listen to entire conversations. When combined with our snapshot summaries, users can review multiple calls in a matter of seconds.
Call Sentiment
Need to prioritise improving customer satisfaction across thousands of calls? Our system scores calls on a scale of 100, analysing them as Positive, Neutral, or Negative. The higher the score, the more positive the interaction. Users can easily review flagged calls, with transcripts highlighting negative words and phrases in red and positive ones in green, allowing for quick identification of areas to improve customer service.
TRUELEAD
Instantly identify and extract fresh sales leads from thousands of calls with ease.
TrueLead
Powered by our proprietary AI, finely tuned with over 20 years of sales data, our system automatically identifies first-time sales leads (fresh leads).
This enables dealerships to focus on hot opportunities and recover missed appointments without sifting through non-sales calls. With seamless CRM integration, real sales leads are delivered directly into the dealership's system within minutes.
CALL ASSESSMENT & NOTIFICATIONS
Tailored call assessments powered by human coaches and AI, with real-time alerts to boost performance across Sales, Service, and Parts.
Call Performance
Our system delivers comprehensive call assessments across Sales, Service, and Parts, identifying strengths and weaknesses on key criteria such as qualifying, trade-ins, finance, and crucial outcomes like setting appointments or bookings.
Assessments are provided by human call coaches, with the option for AI-generated scorecards for added efficiency.
We also offer customisable scorecards tailored to your business needs, along with real-time notifications for scored calls and missed appointments (Sales Guard Alerts) to ensure performance gaps are addressed swiftly.
AUTOSMART SMS
AutoSmart ensures no lead is lost with automated SMS follow-ups and instant notifications, keeping your team connected and every opportunity secured.
AutoSmart
AutoSmart automatically salvages missed appointments, handles customer follow-ups when a consultant is unavailable and sends our appointment confirmations via SMS.
Management teams and consultants receive instant notifications and can respond to customer feedback with a single click—no phone required. For business owners and department managers, it's like having an insurance policy on leads, ensuring every opportunity is captured and followed up seamlessly.
INSIGHT EDGE
Real-time analytics and powerful reports to track, compare, and optimise dealership performance across every department.
Dashboards
Featuring sleek, easily digestible data, our dashboards provide an instant snapshot of dealership performance, filtered by Sales, Service, Parts, franchise, and consultant. It displays key metrics like call scores, appointment set ratios, score averages for each scorecard question, SMS customer responses, and outbound follow-up activities.
You can also monitor how efficiently your team handles fresh leads and identify when they miss opportunities. Plus, compare your department's performance to the national average of other dealerships using StreamSpeak across Australia.
Live Reporting
Generate reports on demand, including franchise comparison reports, consultant performance, anonymous national benchmarking reports to dissect on outbound activity. These reports comprehensively encompass nearly every facet of StreamSpeak and phone call activity.
Push Reporting
Stay informed with automated reports delivered to your inbox, keeping you up-to-date on all critical performance insights without needing to manually pull data.
CRM INTEGRATIONS
Automate logging of all sales phone leads into your dealership CRM/DMS.
Sales Optimisation
Powered by our very own TrueLead AI, we extract high-quality leads in real-time and seamlessly integrate them into dealerships CRM systems such as; Rev/Tune, AutoGate, AMS Pro, E-Good Manners, CXP (just to name a few) via our powerful API. This ensures no opportunity is missed and all phone leads are logged, streamlining follow-ups and boosting sales efficiency. The latest news from a Dealer Principal running a VW and Skoda dealership reported a 200% improvement in phone lead logging after setting up the integration—without changing a thing!
AUTO INDUSTRY TRAINER SUPPORT
Rubber meets the road with our specialised training delivered across Australia.
StreamSpeak Support
StreamSpeak is backed by our dedicated team of Automotive Industry Trainers, who visit each dealership monthly to review departmental and individual call performance, offering valuable insights and tailored training. Every three months, the training team organises interactive Power Max Sessions with the senior management team, where dealership performance is thoroughly reviewed, discussed, and action plans are created to address performance gaps and drive continuous improvement.
Additional Training
Dealerships can enhance their support package with optional half-day training sessions, customised to focus on specific areas of improvement or tailored to meet bespoke training needs.
OUTBOUND CALLING APP
Target leads like never before with 100% visibility on follow up.
Effortless Communication
Purpose-built for dealership teams to make effortless outbound calls (that are compliant) from a mobile phone. All calls made via the app are recorded, instantly transcribed, and summarised. Consultants are able to communicate with customers via SMS and MMS. The app is ideal for following up on previous owners, fresh leads, pending prospects, sales events, CSI surveys, and service upsells.
Hot Lists
Management teams can upload Hot Lists (e.g. follow-ups on previous owners) and assign prospects to specific consultants or departments to follow-up.
Outbound call activity is measured against each prospect with a snapshot summary of the conversation and the outcome of the call (appointment set). This ensures a streamlined and efficient follow-up process with zero leakage.
TSS TV
Included with all StreamSpeak subscriptions, our online training academy (TSS TV) offers instructional videos, informative modules, and downloadable workbooks for Sales, Service, BDC, Parts, and Reception departments. Covering various skills such as call handling, objection handling, negotiation, and many more.
Key Outcomes
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Access to a 24/7 learning library
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Training on walk-in prospects and sales/service call handling processes
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Advance skill development from welcoming customers to closing sales
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Mastery of programs across all dealership departments
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Fast staff onboarding with structured processes and workbooks
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Cost-effective training solution
What’s Included
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500+ Word tracks
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150+ Tutorial videos
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75+ Training modules
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50+ Extra resources
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20+ Courses
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Motivational content
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White-labelled with dealership branding
