“RAPID CALL RESPONSE AND EFFECTIVE INTERACTION TO EVERY INCOMING CALL IS ABSOLUTELY VITAL!”
DYNAMIC NUMBERS & CALL TRACKING
Dynamic phone number insertion (DNI) is a process that measures digital advertising on inbound phone calls. Call tracking enables you to precisely track and identify the effectiveness of your marketing campaigns.
CALL RECORDING INBOUND/ OUTBOUND
By recording inbound and outbound calls, you’ll gain a better understanding of lead handling and follow up campaigns putting your customers at the heart of your business operations. TSS can also carry out outbound follow up campaigns on your behalf.
Missed CALL NOTIFICATIONS
Call notifications alert management with the callers number for unanswered calls prompting them to salvage opportunities.
CALL SORTING & CALL REPLAYING
Our custom built IVR’s will sort your calls labelled to the department intended for the call. Gain insight into how many calls are being re-played by managers, creating a train the trainer and self-assessment program.
CALL ASSESSMENT & SCORING
Use pre-set or customised score cards for call assessments. TSS score cards meet mystery shop requirements, increasing appointments, sales & customer satisfaction. TSS will independently assess your calls on your requirements that may include qualifying, building value, appointing and call tone.
CALL ANALYTICS & REPORTING
Call analytics accurately measures, analyses and helps optimise your marketing campaigns. Reporting will give you visibility of the customer journey and call outcomes allowing drilling down to the micro detail.
PORTAL & TEAM CHAT
The portal centralises vital information storing phone number, suburb location, call outcomes and call assessment scoring. Team chat feature promotes effective communication within the departments team, driving follow up.
FLEXIBLE TRAINERS & ON-SITE DELIVERY
TSS trainers are motor industry experienced & have a detailed understanding of customer & staff needs. Tailoring on-site training sessions will match varied personality types & experience.
ADVANCED CALL MANAGEMENT & TRAINING
Total Selling Solutions offers advanced inbound & outbound phone monitoring and training packages, specifically developed for the Australian automotive industry.
We provide tracking, recording, independent call scoring assessment & deliver on-site training, improving dealership staff call handling techniques. This package provides a total call management solution for your phone leads in all departments whether it be sales, service or parts.
Our training techniques have been developed for over 20 years by providing in house training for dealership teams whilst assessing customer enquires for dealership products & services across Australia.
The total call management solution will provide visibility on marketing effectiveness, conversion rates & ROI for phone enquiries. The result is improved telephone response times, better managed call processes, improved strategies for customer follow-up & reporting on call handling performance.
The perfect balance has been created providing visibility, accountability & support, improving confidence in call handling & greater lead conversions. This package will provide you with a fully integrated solution to be able to follow every lead from start through to completion.
A POWERFUL LEAD MANAGEMENT TOOL
An advanced phone monitoring and training system which monitors and manages phone leads and opportunities specifically for the Australian automotive industry.
Designed by industry experts, recording every incoming sales and finance call to your dealership for tracking, playback, monitoring and assessing. Inclusive of phone call training which is personalised for each of your sales team, and made transparent to management for tracking and reporting, your sales management will be able to manage and control an active improvement in incoming call conversion.
NO RISK WITH NO LOCK-IN CONTRACTS
With No lock-In contracts, the Total Call Management System delivers a zero-risk solution to your business.
With no risk of being locked into long term contracts we only require 30 days’ notice from current month of service if we are no longer required to maintain services.
Trial it today without concern and see the immediate benefits to your team.
DRIVING THE SUCCESS OF YOUR DEALERSHIP
By effectively tracking and monitoring every incoming sales, service, finance & parts call to your dealership, whether it is answered or not, and then closely monitoring the sales responses to each of these calls, you are able to measure and support your sales, service, finance & parts team to convert more incoming calls into real appointments, service bookings, parts sales and finance opportunities.
Combined with live on-site and personalised phone training from experienced industry experts, your dealership will quickly achieve significant increases in appointment setting, service bookings and sales.
SALES, SERVICE, FINANCE & PARTS
OUTBOUND CALL PROSPECTING
Work your current database and improve follow up on new incoming leads. Get visibility on outbound calls made by your consultants. The TSS portal simplifies the process by uploading prospecting lists into it’s own portal.
All packages come with technology and starter training session support.
CONSULTANTS MAKE CALLS FROM TSS PORTAL WITH HEADSET.
HAVE MULTIPLE CONSULTANTS PROSPECTING AT THE SAME TIME
REPLAY & ASSESS CALLS IMMEDIATELY
REPORTING BREAKDOWN OF CALL ACTIVITY BY CAMPAIGN & CONSULTANT
SUPPORT YOUR CONSULTANTS ON PROSPECTING & CALL HANDLING
A COMPLETE SALES PERFORMANCE TRACKING AND MEASUREMENT TOOL
Profit PRO brings together all the key areas of your dealership and provides this key information to each team member based on their role and requirement.
This means that each individual sales person can login and see how they are performing based on their uniquely set action plans and goals, measure this against industry benchmarks and targets and find hints, tips and other online training to help them reach their goals. The management team can track the performance of each of their staff while being assisted to implement strategies to help their staff overcome any hurdles to achieve their set goals and targets.
Double your vehicle gross with Profit Pro and personalised sales training.
Profit Pro has an extensive reporting and tracking system to measure performance across a variety of target areas including finance, vehicle gross or aftermarket income which is relayed back to your key people.
Profit Pro setup is quick and easy. staff can be up and running with Profit Pro in under 30 minutes. they will receive detailed user manuals and access useful online help and phone / online support services.
Boost your profits, increase staff retention and improve customer satisfaction with Total Selling Solutions Automotive Industry focused training solutions.
Specialised training for all departments including Sales, Service, F & I, Aftermarket, Parts, Management and Reception. Delivered by highly experienced industry professionals, your customised training will enable your staff to exceed and your profits to soar.
High performing departments are led by high performing managers who have the systems and support structures to allow their staff to perform at their best. TSS Management
Training is designed to maximize the personal qualities of managers within the Australian Automotive Industry. Unique in structure and design, these courses will maximize ROI and lift the performance of the entire department.
The Sales Executive Training Program has been created to maximize your return on investment in your sales team. Up to 65% of new sales people leave the motor industry within 6 months due to lack of training, poor systems and inadequate support structures. Don’t risk being another statistic with a focused dealership sales training program that comes with a 100% replacement guarantee.
SALES CADETSHIP TRAINING
Get a far better ROI with your own hiree, or a TSS Sales Cadet. Training and development programs are specifically designed for sales cadets new to the automotive industry. This hands-on formalised theory and practical training is delivered by a TSS Motor Industry Trainer on-site at your dealership, utilising the TSS outbound prospecting program, and will start producing you results within the first month of employment.
Your cadet will be monitored and bench-marked by our outbound recording system on their productivity and conversion rates. They will immediately gain experience by making structured recorded outbound calls following up old owners, unsold / lost prospects and service customers with ageing vehicles. This supported cadetship program is not only designed to develop sales & prospecting skills but maintain motivation and enthusiasm to assist them through the first critical period in the automotive industry.
Train your service advisors, service reception, or your call centre with our Service Booking Training Program. This program has been designed to be aligned with manufacturer service booking mystery shops, delivering you a quality service booking data capture and satisfied customer each time. TSS trainers are industry based and know what’s required to work with your staff in the busy service booking role. Train your service advisors to upsell, focusing on the benefits and value of additional work being carried out on the day of service. TSS have word tracks, outbound recording, nd the industry experience to upskill your service advisors with modern sales techniques.
Maximise returns from your aftermarket team with focused training delivered by motor vehicle Aftermarket industry professionals. Structured training include understanding the role of the Aftermarket consultant, product knowledge development, accreditations, sales training and presentation, on-going support and more. This training is must do training course for anyone converting their skill set from other industries to the aftermarket industry. Aftermarket Training improves longevity of your aftermarket sales consultant & will improve the income generated per unit by your consultant.