“RAPID CALL RESPONSE AND EFFECTIVE INTERACTION TO EVERY INCOMING CALL IS ABSOLUTELY VITAL!”

 

ADVANCED CALL MANAGEMENT & TRAINING

Total Selling Solutions offers advanced inbound & outbound phone monitoring and training packages, specifically developed for the Australian automotive industry.

We provide tracking, recording, independent call scoring assessment & deliver on-site training, improving dealership staff call handling techniques. This package provides a total call management solution for your phone leads in all departments whether it be sales, service or parts.

Our training techniques have been developed for over 20 years by providing in house training for dealership teams whilst assessing customer enquires for dealership products & services across Australia.

The total call management solution will provide visibility on marketing effectiveness, conversion rates & ROI for phone enquiries. The result is improved telephone response times, better managed call processes, improved strategies for customer follow-up & reporting on call handling performance.

The perfect balance has been created providing visibility, accountability & support, improving confidence in call handling & greater lead conversions. This package will provide you with a fully integrated solution to be able to follow every lead from start through to completion.

SALES, SERVICE, FINANCE & PARTS

OUTBOUND CALL PROSPECTING

Work your current database and improve follow up on new incoming leads. Get visibility on outbound calls made by your consultants. The TSS portal simplifies the process by uploading prospecting lists into it’s own portal.

BENEFITS

All packages come with technology and starter training session support.

CAMPAIGNS

A COMPLETE SALES PERFORMANCE TRACKING AND MEASUREMENT TOOL

PROFIT PRO

Profit PRO brings together all the key areas of your dealership and provides this key information to each team member based on their role and requirement.

This means that each individual sales person can login and see how they are performing based on their uniquely set action plans and goals, measure this against industry benchmarks and targets and find hints, tips and other online training to help them reach their goals. The management team can track the performance of each of their staff while being assisted to implement strategies to help their staff overcome any hurdles to achieve their set goals and targets.

TRAINING

Boost your profits, increase staff retention and improve customer satisfaction with Total Selling Solutions Automotive Industry focused training solutions.

Specialised training for all departments including Sales, Service, F & I,  Aftermarket, Parts,   Management and Reception.  Delivered by highly experienced industry professionals, your customised training will enable your staff to exceed and your profits to soar.

TRAINING METHODS

TRAINING SERVICES

MANAGEMENT TRAINING

High performing departments are led by high performing managers who have the systems and support structures to allow their staff to perform at their best. TSS Management

Training is designed to maximize the personal qualities of managers within the Australian Automotive Industry. Unique in structure and design, these courses will maximize ROI and lift the performance of the entire department.

SALES TRAINING

The Sales Executive Training Program has been created to maximize your return on investment in your sales team. Up to 65% of new sales people leave the motor industry within 6 months due to lack of training, poor systems and inadequate support structures. Don’t risk being another statistic with a focused dealership sales training program that comes with a 100% replacement guarantee.

SALES CADETSHIP TRAINING

Get a far better ROI with your own hiree, or a TSS Sales Cadet. Training and development programs are specifically designed for sales cadets new to the automotive industry. This hands-on formalised theory and practical training is delivered by a TSS Motor Industry Trainer on-site at your dealership, utilising the TSS outbound prospecting program, and will start producing you results within the first month of employment.

Your cadet will be monitored and bench-marked by our outbound recording system on their productivity and conversion rates. They will immediately gain experience by making structured recorded outbound calls following up old owners, unsold / lost prospects and service customers with ageing vehicles. This supported cadetship program is not only designed to develop sales & prospecting skills but maintain motivation and enthusiasm to assist them through the first critical period in the automotive industry.

SERVICE TRAINING

Train your service advisors, service reception, or your call centre with our Service Booking Training Program. This program has been designed to be aligned with manufacturer service booking mystery shops, delivering you a quality service booking data capture and satisfied customer each time. TSS trainers are industry based and know what’s required to work with your staff in the busy service booking role. Train your service advisors to upsell, focusing on the benefits and value of additional work being carried out on the day of service. TSS have word tracks, outbound recording, nd the industry experience to upskill your service advisors with modern sales techniques.

AFTERMARKET TRAINING

Maximise returns from your aftermarket team with focused training delivered by motor vehicle Aftermarket industry professionals. Structured training include understanding the role of the Aftermarket consultant, product knowledge development, accreditations, sales training and presentation, on-going support and more. This training is must do training course for anyone converting their skill set from other industries to the aftermarket industry. Aftermarket Training improves longevity of your aftermarket sales consultant & will improve the income generated per unit by your consultant.

LATEST RECRUITS

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