OUR STORY

Since 2006, Total Selling Solutions (TSS) has specialised in delivering cutting-edge training and systems to the automotive industry. We are dedicated to building strong, lasting partnerships that empower both businesses and individuals.

With over 200 dealers and more than 725 sales and service departments nationwide, TSS provides comprehensive, evidence-based training programmes and advanced sales technologies tailored to the automotive sector. Measuring over 4 million calls annually, we offer auto-specific insights that equip teams with the tools and development they need to consistently deliver exceptional performance.

Our flexible onsite and online training programmes are designed to elevate and motivate sales, service, and leadership teams with modern, measurable, and easily digestible content. From monthly onsite training to total call management with StreamSpeak, TSS TV, and a robust training team, TSS is your all-in-one solution to unlock your team’s full potential. We are committed to bridging the gap between potential and performance, driving sustainable success and long-term results for your business.

OUR GOALS

Enhance Staff Performance

At TSS, we equip your business with the right tools, training, and expertise to cultivate a high-performance culture. By empowering your teams with modern, evidence-based training, we help drive continuous improvement in staff performance, fostering long-term success.

automotive sales course increase customer satisfaction

Maximise Customer Satisfaction

Our commitment to client satisfaction is reflected in our "No Risk – No Lock-In" policy, giving you the confidence that our solutions will meet your needs. With over 20 years of industry experience and a proven track record, we ensure that our partnerships lead to exceptional results and lasting customer satisfaction.

Increase Profits

Profitability is more than a goal—it’s a formula. By combining the right tools, skilled people, and streamlined processes, we provide the key ingredients for boosting your business profits. Our comprehensive solutions are designed to unlock your full potential and drive sustainable growth.

TIMELINE

2006

Steve Curran opens the doors to Total Selling Solutions.

2008

Refinement of training material through modularisation.
Online portal and website launched.
Benchmarking program “Profit PRO” introduced.
Call monitoring begins.

2012

Launch of recruitment arm, "Total Staff Solutions."
Introduction of 12-month cadetship training programs.
Team expands with additional trainers and recruiters.
Inbound call assessment and scoring program initiated.

2015

Team doubles to 12 staff members.
Major advancements and two-year rebuild of the call assessment and scoring platform.

2017

New call assessment and scoring platform rolled out to all clients.
Total call monitoring solution developed.
New website launched.
Services expanded to Original Equipment Manufacturer (OEM).
Expansion into Victoria and Queensland.

2020

National footprint established with a team growing to 27 employees.
Business model revamped – branding, training, and service packages refreshed.
Rebranding of AppointmentPRO to StreamSpeak.
Launch of the online Training Academy, Reactivate Outbound Program, Sales Guard, and AutoSmart.
New Cadetship Program relaunched.

2024

Team expands to 48 employees.
StreamSpeak portal relaunched with major upgrades (AI features, summaries, SMS/MMS capabilities, dashboards).
TSS Tuned AI model released.
API integrations developed to push sales leads into CRM/LMS systems.
StreamSpeak Outbound Calling App launched for iOS and Android.
New HQ office opens in Kirrawee, including a commercial film studio (TSS Studios).
TSS TV – a Netflix-style online training academy introduced.
Specialty courses launched for Sales, Service, and Management teams.