Call Coach / Quality Analyst

What’s the role?
We’re looking to hire a Call Coach / Quality Analyst to join the TSS coaching team of 25.

This role is a work-from-home position that is Full Time (8 hours per day).

Duties include but aren’t limited to:

  • Listening to Automotive phone calls (Sales, Servicing & Parts)
  • Filtering the calls into Lead/Non Lead categories
  • Scorning the leads accurately based on the client set scoring criteria
  • Flagging certain types of calls to upper management
  • Attending daily/monthly virtual team meetings over Zoom
  • Ensuring your reporting on output is submitted after every shift and it is accurate
  • Day-to-day communication and support with our team

Who are Total Selling Solutions?
Total Selling Solutions won the ‘Best Place to Work Award 2021’ (it may have been self-appointed, but it’s still true).
TSS is a leading Sales Training & Recruitment company that has specialised in the Automotive sector for the past 20+ years.

We’re partnered with 100+ dealerships nationally and work with leading manufacturers; Mercedes Benz, BMW, Audi, Jaguar Land Rover, Toyota, Mazda, Hyundai, Kia and many more!

What are we looking for?
A vibrant, smiling, and self-motivated team player, who is solution-focused.

  • Have work experience in a Quality Analyst role or similar
  • Have a dedicated working from home set up (Laptop/PC, 2x Internet, Camera, Dedicated office space that is quiet)
  • Experience working with the Australian accent is highly advantageous but not essential
  • This role typically suits a stay at home mum
  • Positive can-do attitude to fit in with our lively and dynamic team culture
  • Well organised, punctual & ultra-reliable
  • Can consistently deliver accurate work with keen eye/ear for detail
  • Can follow directions whilst being able to work autonomously
  • Team player who is energised by friendly banter with peers
  • Computer literate (with Microsoft Office)

What’s on offer?

  • Secure Full Time employment
  • Work from home
  • All training will be provided on the job by our friendly management team
  • Monday-Friday 9am-5pm (Sydney time)
  • Starting wage for Part-Time Trainee is $600 AUD per month
  • Once you are off traineeship your wage will increase and you will be offed an incentive-based KPI’s plan
  • Earning potential: Our current top performing call coaches who work Full Time are earning around $925 AUD per month
  • Join a positive, upbeat, and winning style working culture

What’s the next step?
If this role sounds like you then we would love to hear from you!
Simply submit your application, including CV and cover letter, to: tsshiring80@gmail.com

PLEASE NO DM’s and PM’s.

Fell free to check us out:
Total Selling Solutions
www.totalsellingsolutions.com.au

Please note: Due to the volume of applications we receive only successful candidates that make our shortlist will be contacted within 5-10 business days.