EXTERNAL TSS OUTBOUND CALL CENTRE
✓ Simple setup involves a secure and confidential full data extraction from dealership DMS, and integration into TSS software, eliminating any and all admin to generate call lists.
✓ Each dealership is dedicated and assigned an Australian based TSS Call Agent to make calls on behalf of the department.
✓ An account manager is allocated to maintain high standards, discuss reporting and monthly outcomes with dealership management team.
✓ Benchmarking and KPI’s are set to ensure consistent customer contact, ensuring booking and appointments.
✓ All outbound service calls are recorded and made available for playback at anytime within the TSS portal, and can be searched by customers phone number.
✓ Additional SMS and email touchpoints are available for use.